athletechs Support Center

Knowledge Base

  1. Admin - Places Center 

    1. Add | Edit | Delete Place
  2. Known Issues 

    1. Unable to Submit Payment
    2. Drop-down Lists Don't Work on My Account
  3. Admin - Registration Dashboard 

    1. Registrations Dashboard Overview
    2. athletechs Admin Permission Granted Email Notification
    3. Creating / Setting Up a New Registration
    4. Adding Charge to Existing Registration
    5. Copying or Cloning a Registration Period
  4. Admin - View/Edit Registration 

    1. View/Edit Registration Overview
    2. Issuing a Refund
    3. Accepting Credit Card Payment For a Registration or Open Balance
    4. Accepting Non Credit Card Payment for a Registration or Open Balance
    5. Cancel Registration
  5. Admin - Volunteers 

    1. Volunteer Center Overview
    2. athletechs Volunteer Background Check and Concussion Certification Tracking
    3. Adding Volunteer Opportunities and Positions
  6. Help and Contact Us 

    1. Non-Technical Questions such as scholarship, and who, what, when, where...
    2. Contacting athletechs Customer Care
    3. Need Help?
    4. Subscribing and Unsubscribing to athletechs Email Updates
    5. Overview Team Checklist [Video]
  7. Member - My Account 

    1. My Account - Updating Your Account Password, Mailing Address, and Emergency Contact, Contact Information, and Account Profiles
    2. Removing A Person Profile
    3. Adding a Pre-K Child to Your Family Account
  8. Member - Completing an Online Registration 

    1. Understanding the Registration Flyer
    2. Understanding the Registration Wizard
    3. Requesting a Scholarship (VIDEO)
    4. Payment Methods
    5. eConsents
  9. Member - Email Notifications 

    1. Whitelist athletechs
    2. How do I subscribe to the Game Plan newsletter?
    3. Welcome to athletechs!
    4. athletechs Email Notifications
    5. Email Delivery Report
  10. Member - Flyer 

    1. Using Social Links to Help Spread The Word!
    2. How do I Make Sure I am Signing Up for the Right Program?
  11. Member - Home (Registration Directory) 

    1. Changing Your Location
    2. Registration Flyer
  12. Member - Incomplete Registrations 

    1. What if I don’t complete my Registration?
    2. How to Void a Registration
  13. Member - My Registrations 

    1. Overview of My Registrations
    2. Requesting a Refund
    3. My Registrations - View Schedule
    4. Waiting List Request Approved, Register Now!
    5. Incomplete Registrations
  14. Member - My Schedule 

    1. Share Event Details, Driving Directions and Scores with Friends and Family!
    2. Updating your Player's Availability
    3. Sharing Events & Updating Scores [Video]
  15. Member - Registration and Checkout 

    1. Checkout Payment Page is Blank
    2. Can I Pay With Cash or Check?
    3. Registering with an Invite Code
    4. Quick Checkout Page is not supported on IE 7
  16. Member - Sign In | Sign Up 

    1. Drop-Down List Does Not Work
    2. Creating an Account and Registering for the First Time
    3. Forgot your Username or Password?
  17. Member - Surveys  

    1. How do I complete a survey
  18. Member - Team Pages  

    1. Welcome to the Team [Video]
    2. My Schedule & Event Notification Preferences [Video]
    3. Emailing, Texting, or Calling Your Team [Video]
    4. Not getting Emails? Update Your Roster Information & Notification Preferences [Video]
    5. Adding Your Team Email (Distribution List) Address to Your Contact
  19. Member - Volunteering  

    1. How do I volunteer as part of an online registration
    2. How do I volunteer after I register?
    3. How do I change my volunteer interests?
    4. Overview of the Volunteer Process from the Volunteer’s Perspective
    5. How do I Check if I Have a Concussion Certification or Background Check On File?
  20. Admin - Communication Center  

    1. Communication Center Overview
    2. How to Email All Registered Participants
    3. Posting to the Registration Flyer
    4. Posting to Facebook
    5. Posting to Twitter
  21. Admin - Provider Dashboard 

    1. Accessing the Provider Dashboard
    2. Understanding the Dashboard
    3. Understanding a Registration Period Tab
    4. Recent Registrations Tab
    5. Searching for a Profile or Registration
  22. Admin - Email Notifications 

    1. Provider and Registration Email Settings and Notifications
    2. Request Submission Confirmation Notification Emails
  23. Events & Availability 

    1. League Events and Availability
    2. How to Sync Your Famly Schedule (iCal)
    3. Event Details & Availability [Video]
    4. Weekly Game Plan [Video]
    5. Event Reminders
  24. Admin - Manage Discounts 

    1. Discount Codes
    2. Multi Registration Discounts
    3. Combo Discounts
  25. Admin - Managing Your Account  

    1. Creating and Verifying Your athletechs Provider Account
    2. How to Update Your Provider Information
  26. Admin - PlaySafe  

    1. Submitting a Background Check Authorization
  27. Admin - Registration Period Editor 

    1. Understanding the Registration Period Editor
    2. Updating the Registration Deadline and Close Date
    3. Inactivating or "Shutting Down" Registrations
    4. Registration Form Questions Such as Shirt Size and School Name
    5. Accepting Donations
  28. Admin - Report Center 

    1. Understanding Registration Statuses
    2. Registration Period Report Center
    3. Registration Period Financial Reports
    4. Invoices, Open Balance Reminders and Open Balance Report
    5. Accepting Payments Outside of the System
  29. Admin - Request Center 

    1. Request Center Overview
    2. Handling Refund Requests
    3. Handling Scholarship Requests
    4. Handling Waiting List Requests
    5. Using Invites to Manage Late Registrations
  30. Admin - Setting Up a Registration Period  

    1. Key Concepts of an Online Registration Period
    2. Gathering Information Information First
    3. Setting Up the Registration Period
    4. Cloning an Existing Registration Period
    5. Best Practices
  31. Admin - Setting Up Your Organization  

    1. Pricing
    2. Third-Party Integrations
    3. Adding your Logo
    4. Best Practices for Setting Up Your Organization
    5. Provider Listing
  32. Admin - Team Builder  

    1. Overview of Team Builder
    2. Creating a Team
    3. Assigning Registrants to a Team (aka Rostering Players)
    4. Releasing Registrants from a Team
    5. Assigning Volunteers to a Team (aka Staff Teams)
  33. Admin - Volunteer Center  

    1. How to Email Volunteers
  34. WebPresence 

    1. How to Update the Directory Page
    2. Overview of the Document Library
    3. Part 1 - The Dashboard
    4. Website Alerts
    5. How to Update a Program Page
  35. Admin - WePay  

    1. Creating and Linking Your WePay Account
    2. Verifying WePay Accounts
    3. Funding Account Overview
    4. Funding Account Report
    5. Adding your Bank Account
  36. Admin - Your Organization's Policies 

    1. Setting Up Your Organization's Policies
  37. All articles 

    1. My Account - Updating Your Account Password, Mailing Address, and Emergency Contact, Contact Information, and Account Profiles
    2. Understanding the Registration Flyer
    3. Overview of My Registrations
    4. What if I don’t complete my Registration?
    5. How do I volunteer as part of an online registration
    175 articles 

Feedback and Knowledge Base